# SMCP Support Matrix One of the unique aspects of the Platform9 SMCP is that the architecture includes a locally hosted management plane that provides 24x7 continuous control of your on-premises Kubernetes deployment. This model enables you to effectively solve your day-2 operational challenges with Kubernetes by providing: * Guaranteed 99.9% uptime SLA for your Kubernetes clusters * Round-the-clock real-time monitoring and anomaly detection. Automated diagnostics, alerts, and troubleshooting * Zero-touch upgrades and security patches for Kubernetes clusters * 24×7 support with proactive remediation from certified Kubernetes experts ## [Why is Monitoring Important](https://platform9.com/docs/v5.3/kubernetes/monitoring-overview#why-is-monitoring-important)? Because Kubernetes workloads are often transitory and frequently stateless, analyzing past issues which occur is difficult at best. This can result in drawn-out and in many cases costly investigations that impact not only the support team's man-hours, but also client-facing problems, which can reflect poorly on a business success. Having a built-in method for monitoring allows issues to be tracked and indexed, which allows for deeper root-cause investigations and repeatable solutions to be deployed across multiple environments. A scalable and quantifiable monitoring platform ensures that issues are found, causes are identified and ultimately fixes are implemented and product quality improves. [**Read more**](https://platform9.com/docs/v5.3/kubernetes/monitoring-overview) about all the monitoring options available for the Platform9 SMCP. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.platform9.com/self-managed-cloud-platform/5.13/troubleshooting-pod-issues/smcp-support-matrix.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.