> For the complete documentation index, see [llms.txt](https://docs.platform9.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform9.com/private-cloud-director/images-and-image-library/troubleshooting-and-log-files.md).

# Troubleshooting And Log Files

## Troubleshoot Image Library Issues

If the Service Health dashboard shows that the Image Library Service is unhealthy, the issue may be caused by one of the following:

* You do not have certificate authorization to access the Image Library Service: see [Image Library Service Certificate Configuration](/private-cloud-director/images-and-image-library/image-library-certificate-configuration.md).
* The Image Library Service is not responding on one or more hosts configured with the image library role: see [Image Library Service Endpoint Health](/private-cloud-director/images-and-image-library/troubleshooting-and-log-files/image-service-troubleshooting-guide.md#image-library-service-endpoint-health).
* An image upload is stuck in `queued` status: see [Troubleshoot Image Upload and Queued Status](/private-cloud-director/images-and-image-library/troubleshooting-and-log-files/image-service-troubleshooting-guide.md#troubleshoot-image-upload-and-queued-status).

To debug the issue, check the log files on the affected hosts.

### Log Files

The Image Library Service logs are located at:

`/var/log/pf9/glance-api.log`

Audit logs (upload outcomes, user identity, image UUID) are at:

`/var/log/pf9/glance-audit.log`

## Troubleshooting Guides

* [Image Service Troubleshooting Guide](/private-cloud-director/images-and-image-library/troubleshooting-and-log-files/image-service-troubleshooting-guide.md): general upload flow, queued-status diagnosis, endpoint health, and bulk-deploy caching guidance.
* [Image Creation Failed Using CLI](/private-cloud-director/images-and-image-library/troubleshooting-and-log-files/image-creation-failed-using-cli.md): step-by-step resolution for CLI upload failures.
* [Copy Image Fails Between NFS and Tintri Backends](/private-cloud-director/images-and-image-library/troubleshooting-and-log-files/copy-image-fails-between-nfs-and-tintri-backends.md): why copying an image to a Tintri (NFS) store fails with a qcow2 volume error, and how to configure raw provisioning.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://docs.platform9.com/private-cloud-director/images-and-image-library/troubleshooting-and-log-files.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.