> For the complete documentation index, see [llms.txt](https://docs.platform9.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.platform9.com/managed-openstack/5.4/troubleshooting/vmware/troubleshooting-issues-vmware-gateway-auth.md).

# Pairing Failure - Retrieving Cluster Information

If your Platform9 vCenter gateway virtual appliance reports a failure to pair due to an error while retrieving cluster or datastore information, this means that one of your hosts or datastores was not accessible, or could not be queried for its usage statistics.

Please ensure that your vCenter hosts and datastores are connected and accessible, and reporting usage data to vCenter. Once this is done, the pairing status should automatically update to allow you to proceed.


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# Agent Instructions
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```
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```

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