Troubleshooting Guide

If you are observing issues with Platform9 user interface

Make sure that you are using Google Chrome browser to log into Platform9. Chrome is currently the only supported browser. There are known issues with Apple's Safari browser.

If you deployed the Platform9 agent, but your host doesn't appear on the dashboard

If your Platform9 host is unable to connect (eg. hostagent, ostackhost, imagelibrary)

If your VM creation fails

If your VM gets deployed but does not receive an IP address

If you need to assign Image Library role to a pre-authorized server

If these tips don't resolve your issue

Please contact us for support. We're here to help!


October 14, 2015